FAQ

Frequently Asked Questions

1.  Do you use Tranquilizers?

Absolutely NOT!  Only a licensed Vet should be using tranquilizers.  If for some reasons I cannot handle your pet, i'll let you know and you will not be charged for the visit.

2.  How often should my dog be groomed?

A lot depends on the pets lifestyle and living conditions, as a general guide. Dogs who have their hair cut in particular clips such as Poodles, Cockers, Lhasa Apsos, Shih Tzus, Bischons etc. should be groomed every 4-6 weeks. Bath dogs such as Labradors, Shepherds, Collies, etc. should be groomed every 6-8 weeks.

3.  How long does the grooming take?

When you arrange an appointment with me, you are provided with a dedicated pet groomer that will discuss your pets grooming requirements and in over 95% of the time will complete the grooming process in 2hours or less, providing your pet with a positive grooming experience.

4.  Do you take credit cards?

Yes, I do! Cash, check or credit cards.
NSF check we charge a $30 bank Administration fee.

5.  Can I stay with my dog while they are being groomed?

I do encourage customers take a tour of my clean and modern facility, However, if your dog can see you, this usually leads to the dog trying to be with you and generally causes them to be anxious and wrestles. I am working with sharp tools and looking to avoid additional stress and excitement. If you want to watch, I have set up a camera in my salon so that you can watch from your phone.  I would be very happy to give you the sign in information so you can watch.

6.  What type of shampoos do you use?

I have a comprehensive range of professional premium quality shampoos and conditioners. These products are natural, organic, safe, and environmentally friendly and help maintain and keep your pet looking and feeling great.

7.  Can I leave my dog there all day?

Unfortunately not as I am not a pet daycare center. I want your pet to enjoy their stay with me and not have to kennel them after grooming. By making an appointment, 99% of the pets I groom are completed within 2 hours and your prompt pick up is appreciated.

8.  When should a puppy be groomed for the first time?

It's never too early to let your dog get accustomed to grooming, and I like to see puppies come in for grooming as early as eight weeks of age. These first visits will be short and simple; they'll probably entail a bath, blow-dry, nail clipping, and minimal trimming around the face. I will ensure that your dog is not stressed during the process as I help him or her get used to being groomed.

9.  My dog shakes, are they really stressed?

Not necessarily. He may just be excited from the car ride or not sure if he is going to the vet. Once you have made an exit, your pet settles in and gets comfortable. Some dogs are actually entertained by seeing other dogs, knowing they are protected from any dog-to-dog interactions. Dogs are keen to routines and once they are familiar with the grooming process,  most handle the stress of a groom session with ease.  Especially when they’re met with all the attention that comes from being fresh and clean!

10.  Do I need an appointment or can I just walk-in?

We do not accept walk-ins. All appointments are pre-scheduled. We advise you to contact me to schedule an appointment 1-2 weeks in advance. Even better, schedule your next appointment when you pick your dog. We can only groom a certain numbers of dogs a day so don’t let your dog get behind the pack!

11.  Is my dog too old to be groomed?

Probably not, but older pets are one of the harder groups to work with. I may recommend that the cut remain simple and short so that the grooming process is as short as possible. Doing this will also insure that your older dog will not need grooming as often, which will surely make your pet happier!

12.  What is your cancellation policy?

If you must cancel an appointment, please try to give me at least 24 hours notice. In some cases pets arriving more than 30 minutes late may need to be rescheduled. No Shows will be noted. After 3 No Shows, you will be required to pay for your grooming appointment in full prior to your next appointment. If these seems a bit extreme, please understand that I work on an appointment basis. If you miss your appointment, we not only have lost business for the day but also have lost a spot for a customer who could have used it.

13.  My dog is matted but I don't want him shaved. Why can't you just brush them out?

Because it hurts. A LOT! Not only that it doesn’t do any good. If the dogs hair is matted, the hair is already damaged and will not brush out to healthy looking or feeling hair anyway. Again, mostly I won’t do it because it is not fair to the dog. It is not the dogs fault that it ended up in this position and we will not torture any dog for the sake of a nice haircut! If the dog has a mat or two that is a different story. I will do my best to remove the mat or simply shave the one mat out and continue on with a nice hair cut.

14.  Do you groom cats?

Not at this time.

15.  Do you express anal glands?

Not at this time

16.  Do you keep records of groomings?

Absolutely! I maintain a detailed client record for each pet as well as owner information, vet information (that the client provides) and services rendered to the pet during each visit.

17.  Can you color my dogs fur or nails?

No, currently I do not offer coloring for fur or nails.  I do however supply decorative bows after baths and grooms.

18.  Can you come to my home and do grooming there?

No.  I am not a mobile groomer and perform all grooming services at my grooming salon.

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